Privacy Policy
Last updated: November 2026
Inovora Crafts ("we", "our") respects your privacy. This policy explains what data we collect, how we use it, and your rights, in line with India's Digital Personal Data Protection Act, 2023.
Who we are
Inovora Crafts
Head Office: Rampura, Darra, Rampura, Paschim Medinipur, West Bengal - 721124
Branch: Thavakkara, Kannur University Gate, Ashok Nivas 48, Kannur - 670002, Kerala
Email: info@inovoracrafts.com
What we collect
- Name, phone, email, city, location/district, and site address you provide in forms
- Project details you share with us
- Photos you upload to reviews (published with your consent) or to booking (kept private)
- Basic technical data (IP address, browser type) in server logs for security purposes
How we use it
- To respond to enquiries, provide quotes, and deliver services
- To confirm and manage appointments
- To publish approved reviews (name + city + review text + review photos only)
- To send service-related emails via our own SMTP server
What we never do
- We do not sell your data to anyone
- We never publish your phone number or email address
- We do not share data with third parties except as required by law
Cookies and session data
This site uses a single session cookie to keep you logged in if you are an admin user, and to store temporary security tokens (CSRF and captcha answers) on public forms. No tracking cookies, no third-party analytics cookies.
Your rights
You can request access, correction, or deletion of your personal data at any time by emailing info@inovoracrafts.com. We will respond within 30 days.
Grievance officer
For any privacy-related complaints or concerns, contact:
Sayed Muktar, Managing Director
info@inovoracrafts.com
+91 7356 79 23 36
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page with the updated date shown at the top.